Crisis & Emergency

Crisis & Emergency

111 TXT

Overview
An emergency 111 TXT service for people with hearing or speech difficulties. Do you have difficulty hearing or talking on the phone? Register now for the 111 TXT service so you can contact Fire, Ambulance or Police in an emergency. For more information and registration, visit www.police.govt.nz/111-txt

Adult Community Mental Health Services West

  • Telephone 09 822 8501
  • Address Waimarino, 33 Paramount Drive, Henderson
  • Postal Address Waimarino, 33 Paramount Drive, Henderson
  • FAX 09 822 8515
  • Regions Served Waitakere
Overview
Providing services for adults (18-65 years) who are acutely unwell or in crisis, or have an on-going or recurring mental illness, or short term but significant mental health problem. Community based care providing outpatient appointments Inpatient care (Emergency/crisis assessment 24/7) Alternatives to admission (crisis respite care and home based crisis support) Access to specialist ongoing rehabilitation and extended care residential facilities (residential support needs provided by NGO, clinical needs met by WDHB)

Civil Defence - Auckland Region Emergency Management

Overview
Listen to your radio in the event of an emergency for instructions from Civil Defence.

Crimestoppers

Overview
Anonymous line to Police for reporting any suspected crime other than emergencies.

De Paul House

  • Telephone 09 480 5959
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Address 92/96 Onewa Road, Auckland 0627
  • Postal Address 92/96 Onewa Road, Auckland 0627
  • Regions Served North Shore, Other Auckland areas
Overview
De Paul House provides emergency residential accommodation, social work and counselling support. To be eligible for services clients must have dependent children, NZ residency or Permanent residence for 2 yrs plus. Entry to all services is based on a needs assessment.

Gambling Helpline

  • Telephone 0800 654 655 or Text 8006
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Regions Served North Shore, Rodney, Waitakere
Overview
Service available Nationwide: 7 day free phone counselling Open 24 hours a day Email support and an online discussion forum 'talking point' on the web Free text facility: text 8006 Specialist services: Maori Gambling helpline – 0800 654 656 Vai Lelei Pasifika Gambling helpline – 0800 654 657 Gambling Debt helpline – 0800 654 658 Youth Gambling helpline 0800 654 659 Can put people in touch with free face-to-face counselling Support open to all ethnicities

Lifeline Aotearoa

  • Telephone 0800 543 354
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
Overview
Lifeline New Zealand’s telephone counselling service provides 24 hours a day, 7 days a week counselling and support.

North Harbour Living Without Violence Inc

  • Telephone 09 489 3770
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Regions Served North Shore, Rodney
Overview
Support is available to those who are living with abuse or violence. Intervention strategy is based on the delivery of key services: Provision of Men's living without violence/anger management programmes Provision of Men's support programmes Provision of Women's support and education programmes Provision of Women's relating respectfully/anger management programmes Provision of Children and Teenager's programme

North Shore Adult Community Mental Health Services

  • Telephone 09 487 1414
  • Address 44 Taharoto Road, Takapuna, Auckland
  • Postal Address 44 Taharoto Road, Takapuna, Auckland
  • Regions Served North Shore
Overview
Providing services for adults (18-65 years) who are acutely unwell or in crisis, or have an on-going or recurring mental illness, or short term but significant mental health problem. Community based care providing outpatient appointments Inpatient care (Emergency/crisis assessment 24/7) Alternatives to admission (crisis respite care and home based crisis support) Access to specialist ongoing rehabilitation and extended care residential facilities (residential support needs provided by NGO, clinical needs met by WDHB)

Police

  • Telephone 111 (Emergency), 09 839 0600 (24 hours)
     09 477 5000 (North Shore) or 09 426 4555 (Rodney)
  • Address 52 Parkway Drive, Mairangi Bay, North Shore, Auckland 0630
  • Postal Address 52 Parkway Drive, Mairangi Bay, North Shore, Auckland 0630 (North Shore)
     4 Riverside Road, Orewa, Auckland 0931 (Rodney)
     7 Buscombe Ave, Henderson, Waitakere, Auckland 0612 (Waitakere)
  • Regions Served North Shore, Rodney, Waitakere
Overview
New Zealand Police is the lead agency responsible for reducing crime and enhancing community safety. Provide 24 hour service, 365 days a year Involved in crime prevention as well as responding to crime Support and rehabilitate victims Increase people's personal safety Keep community free from intimidation, civil disturbance, and unreasonable annoyance Reduce risk of property theft/loss/damage

Rodney Adult Community Mental Health Service

  • Telephone 09 427 0360
  • Address Tohu Aroha: 136 Whangaparaoa Road, Red Beach 0932
  • Postal Address Tohu Aroha: 136 Whangaparaoa Road, Red Beach 0932
  • FAX 09 427 0392
  • Regions Served Rodney
Overview
Providing services for adults (20-65 years) who are acutely unwell or in crisis, or have an on-going or recurring mental illness, or short term but significant mental health problem. Community based care providing outpatient appointments Inpatient care (Emergency/crisis assessment 24/7) Alternatives to admission (crisis respite care and home based crisis support) Access to specialist ongoing rehabilitation and extended care residential facilities (residential support needs provided by NGO, clinical needs met by WDHB)

Shakti Community Council

  • Telephone 0800 742 584
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Regions Served North Shore, Waitakere, Other Auckland areas
Overview
Shakti provides intervention and prevention around family violence for women, children, young people and families from Asian, Middle Eastern and African communities. Services that are provided include 24/7 multilingual national crisis-line, outreach social work, crisis-response, specialist advocacy (WINZ, HNZ, immigration and legal representation), refuge accommodation, counselling and life skills and safety programmes. Shakti also provides family conferencing, couple counselling, youth-specific social support in Auckland.

SHINE-Safer Homes in New Zealand Everyday

  • Telephone 09 815 4601
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Address Ground Floor, 409 New North Road, Kingsland, Auckland 1021
  • Postal Address Ground Floor, 409 New North Road, Kingsland, Auckland 1021
  • Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
Overview
Essential Services: Helpline 9am-11pm, seven days a week nationwide Face to face appointments Call out advocates - 24 hours a day, 7 days a week in the Auckland City area Education in family violence issues for community groups and professionals Men's Stopping Violence Programmes KIDshine - for children who have witnessed family violence Women's Refuge Shine in Schools Ministry of Justice Approved Programmes for adult victims and offenders as well as children

Suicide Crisis Helpline 0508 TAUTOKO

  • Telephone 0508 82 8865
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
Overview
0508 TAUTOKO is Lifeline Aotearoa's suicide crisis helpline. Operated by highly trained and experienced telephone counsellors who have undergone advanced suicide intervention training, 0508 TAUTOKO is a free, nationwide service available 24/7 for those in distress, or for those who may be concerned about the wellbeing of family, whanau or friends. If you, or someone you know, is in immediate danger, please call emergency services immediately on 111.

Victim Support

  • Telephone 0800 842 846
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Address North Shore Police Station, 52 Parkway Drive, Mairangi Bay, 0630
  • Postal Address North Shore Police Station, 52 Parkway Drive, Mairangi Bay, 0630 (North Shore)
     Whangaparaoa Police station, 716 Whangaparaoa Rd, Stanmore Bay 0943 (Rodney)
  • Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
Overview
7 day per week agency working with victims of crisis and trauma Advocacy Court assistance Support for victims of homicide Sudden death referrals e.g. cot death, fire, fatal accidents, suicide etc. Family group conferencing Restorative Justice Referral to specialist organisations and victim impact statements

Women's Refuge National Crisis Line

  • Telephone 0800 733 843 or 0800 Refuge
  • Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
Overview
Support for women experiencing family violence crisis, women will be put in contact with a refuge in their area.

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