Crisis & Emergency

Crisis & Emergency

111 TXT(for hearing/speech impaired)

Overview
An emergency 111 TXT service for people with hearing or speech difficulties. Do you have difficulty hearing or talking on the phone?

Chinese Lifeline

  • Telephone 0800 888 880
  • Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
Overview
Free phone counselling service for people who speak Mandarin and Cantonese. Service Hours:

Civil Defence - Auckland Region Emergency Management

Overview
Listen to your radio in the event of an emergency for instructions from Civil Defence.

Community Mental Health Teams

  • Telephone 09 487 1400 or 09 427 0360 or 09 822 8601
  • Email PO Box 61, Red Beach 0945
  • Address Level 1, 44 Taharoto Road, Takapuna, North Shore, 0620
  • Regions Served North Shore, Rodney, Waitakere
Overview
The core functions provided by adult community mental health are: services for people who are acutely unwell or in crisis, as well as services for people with on-going or recurring illness, or short term, but significant mental health problems. After Hours (4:30 pm - 8:30 am) 09 486 1491 or 09 486 8900 Contact for after hours crisis (CATT) services are via the Hospital switchboard. Waitakere Crisis (CATT) line for Team 1 & Team 2 are now amalgamated Crisis line Tel: 09 822 8500 Fax: 09 822 8515 Crisis line covers crisis cases in all of West Auckland. Teams 1 & 2 still service non-crisis cases and referrals in their respective geographic locations. Waitakere Team 1 - Tel: 09 822 8500 Covers: New Lynn, Titirangi, Glen Eden, Parrs Park, Swanson, Piha, Karekare, Sunnyvale and parts of Ranui and Glendene Waitakere Team 2 - Tel: (09) 822 8600 Covers: Henderson, Te Atatu South, Te Atatu Peninsula, Whenuapai, West Harbour, Massey, and parts of Ranui and Glendene North Shore Team1 (CMHT) Tel: 09 487 1414, Level 1, 44 Taharoto Road, TakapunaCovers: Devonport, Takapuna, Milford, Castor Bay, Campbells Bay, Northcote, Sunnynook and Glenfield East. North Shore Team 2 (CMHT) Tel: 09 487 1414, Level 2, 44 Taharoto Road, Takapuna Covers: Bays north of Campbells Bay, greater Albany Basin, north of Sunset Road, Paremoremo East, Greenhithe, Beach Haven, Birkdale, Glenfield West, and parts of Birkenhead There are three teams covering the Rodney county: Red Beach, Helensville, and Tohu Wairua. The Rodney crisis number is via the Red Beach WDHB switchboard. Rodney (CMHT ) Tel: 09 427 0360, Fax: 09 427 0392 Covers: Rodney District geographical area, including that covered by Tohu Wairau Outreach Clinic in Warkworth Helensville (Helensville Community Health Centre) Tel: (09) 420 9450 Tohu Wairau (Warkworth CMHT) Tel: 09 422 2710 Covers: Puhoi to Te Hana

Confidential TXT Line (North Shore Police)

Overview
Anonymous TXT line to North Shore Police for reporting any issues other than emergencies.

De Paul House

  • Telephone 09 480 5959
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Address 92 Onewa Road, Northcote, North Shore 0627
  • FAX 09 480 7380
  • Regions Served North Shore, Rodney, Waitakere
Overview
De Paul House provides emergency residential accommodation, social work and counselling support. To be eligible for services clients must have

Gambling Helpline

  • Telephone (Helpline) 0800 654 655
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • FAX (09) 909 8775
  • Regions Served North Shore, Rodney, Waitakere
Overview
Service available Nationwide:

Hibiscus Coast Community House Incorporated

  • Telephone 09 426 3598
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Postal Address PO Box 310-130 Red Beach 0945
  • Regions Served Rodney
Overview
HBC Community House is located on the Western Reserve in Orewa. Services offered include venue hire, courses, foodbank and other support to

Lifeline Aotearoa

  • Telephone 24hr Line: 09 522 2999 or 0800 543 345, Chinese Line: 0800 888 880, Kidsline: (24hr) 0800 543 754, Family Violence Information Line: 0800 456 450, Victims of Crime Line: 0800 650 654 Office: 09 524 3080
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Postal Address PO Box 74-010, Greenlane 1546, Auckland
  • FAX 09 524 3092
  • Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
Overview
Lifeline New Zealand’s telephone counselling service provides 24 hours a day, 7 days a week counselling and support.

North Harbour Living Without Violence Collective

  • Telephone 09 489 3770
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Postal Address PO Box 33 681, Takapuna, North Shore 0740
  • FAX 09 489 3990
  • Regions Served North Shore, Rodney
Overview
Support is available to those who are living with abuse or violence. Intervention strategy is based on the delivery of key services:

Police

  • Telephone Dial 111 for emergency
  • Address 52 Parkway Drive, Mairangi Bay, North Shore, Auckland 0630
  • Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
Overview
New Zealand Police is the lead agency responsible for reducing crime and enhancing community safety.

Shakti Community Council

  • Telephone (24hr Crisisline) 0800 742 584 or 09 929 2240
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Postal Address PO Box 24 448, Royal Oak, Auckland 1345
  • FAX 09 636 9654
  • Regions Served North Shore, Waitakere, Other Auckland areas
Overview
Shakti provides intervention and prevention around family violence for women, children, young people and families from

SHINE - Safer Homes in New Zealand Everyday

  • Telephone (Crisis-line) 0508 744 633 or (Office) 09 815 4601
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Address Ground Floor, 409 New North Road, Kingsland, Auckland 1021
  • Postal Address PO Box 90 279, Victoria Street West, Auckland 1142
  • FAX 09 815 4541
  • Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
Overview
Essential Services:

Suicide Crisis Helpline

  • Telephone 0508 828 865
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Postal Address PO Box 74-010, Greenlane 1546, Auckland
  • Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
Overview
0508 TAUTOKO is Lifeline Aotearoa’s suicide crisis helpline. Operated by highly trained and experienced telephone counsellors who

Victim Support

  • Telephone Crisis phone: 0800 842 846
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Address Ground Floor, 180 Molesworth St, Wellington 5016
  • Postal Address PO Box 3017, Wellington 6140
  • FAX 04 495 3076
  • Regions Served North Shore, Rodney, Waitakere
Overview
7 day per week agency working with victims of crisis and trauma

Waitemata District Health Board

Overview
If you know the extension number you require, dial (09) 486 8920 and follow the instructions. Otherwise, select from the options below, or view our A - Z of Services for contact numbers of individual services. If you would like to contact us or have any feedback, email: customer service team (This email address is being protected from spambots. You need JavaScript enabled to view it.). To change an appointment email: elective services and bookings (This email address is being protected from spambots. You need JavaScript enabled to view it.) For career enquiries at Waitemata DHB email: This email address is being protected from spambots. You need JavaScript enabled to view it.?subject=Waitemata%20DHB%20website%20enquiry" style="color: rgb(0, 0, 255);">recruitment team (This email address is being protected from spambots. You need JavaScript enabled to view it.). For enquiries about nursing development email: nursing development team. For research related enquiries email: Awhina research and knowledge (This email address is being protected from spambots. You need JavaScript enabled to view it.) North Shore Hospital General enquiries/all departments (09) 486 8900 (or Freephone 0800 80 93 42 - Waitemata DHB residential areas only) Patient enquiries (09) 486 8930 Shakespeare RoadTakapunaAUCKLAND 0622

Women's Refuge National Crisis Line

  • Telephone 0800 REFUGE (0800 733 843) - (24hrs/7days)
  • Regions Served North Shore, Rodney, Waitakere
Overview
Support for women experiencing family violence crisis, women will be put in contact with a refuge in their area.

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